Responsive Support When It Matters
Bloom offers 24/7 support, with a primary support team available during regular business hours and after-hours coverage for urgent issues. Support is structured around priority levels and service requirements, with SLA options available for businesses that require defined response and resolution targets.
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One support team. One point of contact. Ongoing ownership.
Here whenever you need us. Today, Tomorrow & Always
24/7
Fast Responses Time
Track employee hours and manage staff scheduling
Experienced Support Team
Specialists in POS and hospitality technology.
Remote/Onsite Assistance
Support options that fit your situation.
Minimized Downtime
We work quickly to get you back up and running.
Fast Response Time
Bloom provides 24/7 support for Oracle Simphony, POS & payment issues, hardware, integrations, reporting, and technical troubleshooting.
Experienced Support Team
Specialists in POS and hospitality technology.
Remote/Onsite Assistance
Support options that fit your situation.
Minimized Downtime
We work quickly to get you back up and running.
Gift cards & Loyalty Programs
Support Options
Different issues.
Same commitment.
From everyday questions to complex troubleshooting, we provide flexible support options tailored to your needs.
Gift card and loyalty program
Phone Support
Speak directly with our team for real-time assistance.
Email Support
Send us your questions and we’ll get back to you quickly.
Remote Access
Secure remote support to resolve issues fast.
Onsite Support
When needed, our technicians can be there in person.
Support Options
Support that stays with you
Your relationship with Bloom doesn't end when your POS goes live. Our support team is here to help keep your systems running, troubleshoot issues, and provide ongoing guidance when you need it.
Ongoing Support for Your Business
From technical troubleshooting to system updates and escalations, Bloom provides the support and expertise you need to keep your operation running smoothly.
POS & Software Support
Assistance with Oracle Simphony and related POS software.
Payment Support
Help troubleshooting payment-related issues and coordinating with payment providers when needed.
Integration Support
Assistance with connected systems and third-party integrations.
Reporting Support
Help with reporting, analytics, and operational data.
Remote Troubleshooting
Our team can remotely diagnose and resolve issues whenever possible.
Onsite Support
When an issue requires hands-on assistance, onsite support is available.
Hardware Support
Troubleshooting, replacement, and installation assistance for supported POS hardware.
Oracle Escalation
When an issue requires Oracle involvement, Bloom coordinates the escalation and stays involved through resolution.